ServiceNow Capabilities
ServiceNow: Advisory Services
ServiceNow: Implementation Services
ServiceNow: Advisory Services
- ServiceNow programme planning, governance, delivery and business change management
- Business case creation, value analysis, business process alignment and integrations with other applications
- Business analysis to help define the product roadmap, business requirements while ensuring the focus is to realise the maximum business value and utilization of ServiceNow products' features.
ServiceNow: Data Services
ServiceNow: Implementation Services
ServiceNow: Advisory Services
- Alignment with enterprise data strategy and enterprise data model
- Data harmonization, alignment with other data domains including master data, customer data etc.
- Data mapping to maximise the business value of existing data and to ease the data migration from legacy applications
- Data provisioning for data analytics, visualizations, predictive analytics and support any GenAI use cases
ServiceNow: Implementation Services
ServiceNow: Implementation Services
ServiceNow: Implementation Services
- Configuration of ServiceNow products based on the user stories, user journey and designs
- Ensure the inputs from data mapping, harmonization is integral part of development
- Testing: Usability, Functional, Automation, integration, Performance.
- Integrations with other applications
- Deployment to product and manage after go-live support.
- Prepare training content (ppt, eLearning modules), and conduct trainings
- Manage business change and communications.
Advisotry and implementation - ServiceNow Modules
IT Service Management
IT Service Management is used for incident, problem, change and service management. This is used for managing and delivery of IT services for business users.
IT Operations Management
ITOM is used to support the business applications, cloud infrastructure and processes for all clients and monitor their performance.
Strategic Portfolio Management
Strategic portfolio management is used to assess the alignment of the projects with the strategic objectives in the company. It helps in business prioritization, manage portfolio and run portfolio balancing scenarios.
Application Portfolio Management
Application portfolio management helps in making the portfolio lean, supports rationalisation, and identify opportunities to reduce the total cost of ownership.
Customer Service Management
Customer service management supports the processes involved in customer management, customer experience and improvements. It supports the interaction with customers with various departments in the company e.g. IT, operations, back office, etc.
Telecom Network Inventory
Telecom network inventory is used to consolidate network inventory and enable lifecycle automation for resources and services on a single platform. It is setup to contain the assets, services, and the relationships that define the infrastructure of your telecommunications networks
Global Risk and Compliance
Global risks and compliance module helps in addressing the risks, monitor them to deliver a real time view of compliance and risk, improve decision making, and increase performance across your organization and with vendors
IT Asset Management
IT asset management tracks the inventory, procurement, deployment, maintenance, and retirement of hardware, software, and other IT assets. It can optimize the cost of your assets while also reducing risk and automating workflows to seamlessly integrate various departments into the asset management process.
Enterprise Asset Management
Enterprise asset management (EAM) is the systems and software that oversee physical asset lifecycles and equipment maintenance to improve utilization and cost controls.
IoT Device Management
IoT Device management describes the processes and practices used to configure, monitor and maintain connected devices within an IoT environment
Risk Management
Risk Management application to continuously monitor to identify high-impact risks, improve your risk-based decision
Selected few consulting experience
IT Service Management - CMDB
Customer Service Management - FSM
Customer Service Management - FSM
For a large European Life Sciences client, we defined the user stories, conceptualized the solution, configured the ITSM module to create a CMDB for a large IT portfolio as well as the incident management process.
Customer Service Management - FSM
Customer Service Management - FSM
Customer Service Management - FSM
For a large European Telecom client, delivered the field service management along with another IT company. Defined the entire user journey and
Strategic Portfolio Management
Customer Service Management - FSM
Application Portfolio Management
For a Global life Sciences client, defined the SPM parameters, portfolio prioritization process, balance score card, and dashboards for enable decision making
Application Portfolio Management
Customer Service Management - FSM
Application Portfolio Management
For a Global life Sciences client, configured the application portfolio management solution to identify opportunities to make the portfolio lean and reduce the total cost of ownership